Privacy Policy

Last updated: 2 September 2026

This notice explains how ILBSUK LTD collects and uses personal information when you visit this website, request an initial review or use our consultancy services.

1. Who we are

ILBSUK LTD is the controller of the personal information described in this notice. We are registered in England and Wales under company number 16538647. Our registered office is A12, Harben House, Newport Pagnell, Milton Keynes, United Kingdom, MK16 9EY. You may contact us through the secure Request a Review form on this website.

2. Information we may collect

We may collect your name, email address, company details, professional role, information about an insolvency or financial dispute, relevant deadlines, amounts in issue, correspondence, documents and any other information you choose to provide. Technical information such as IP address, browser type, device information and basic website logs may also be processed for security and site operation.

Please provide only information that is relevant. Do not send original documents, unnecessary third-party personal data or material you believe is legally privileged until secure arrangements have been agreed.

3. Why we use your information

We use personal information to assess and respond to enquiries; decide whether and how we may assist; arrange consultations; deliver agreed consultancy services; maintain case and accounting records; protect our systems; establish, exercise or defend legal claims; and comply with legal, regulatory and professional obligations.

4. Our lawful bases

Depending on the circumstances, we rely on steps taken at your request before entering a contract, performance of a contract, compliance with legal obligations, and our legitimate interests in operating a responsible consultancy, responding to enquiries, maintaining security and protecting legal rights. Where information reveals health, ethnicity or other special-category data, or information relating to alleged offences, we process it only where necessary and where an additional lawful condition applies, including the establishment, exercise or defence of legal claims.

5. Who may receive information

Information may be shared, where necessary and proportionate, with our authorised personnel, hosting and technology providers, professional advisers, accountants, insurers, solicitors, counsel, forensic accountants, licensed insolvency practitioners, regulators, courts, law-enforcement bodies or other persons where disclosure is authorised or required by law. We do not sell personal information.

6. International transfers

Some technology providers may process information outside the United Kingdom. Where this occurs, we use an appropriate safeguard required by UK data-protection law, such as UK adequacy regulations or approved contractual protections.

7. How long we keep information

Unsuccessful or preliminary enquiries will normally be reviewed for deletion after 24 months. Records connected with paid work will normally be retained for up to six years after the matter closes, and longer only where reasonably required for legal claims, safeguarding, tax, regulatory or insurance purposes. Technical logs are kept only for the period reasonably necessary for security and administration.

8. Security

We use proportionate administrative and technical measures intended to protect personal information. No internet transmission or storage system can, however, be guaranteed completely secure.

9. Your rights

Subject to applicable law, you may ask for access to your information, correction, erasure, restriction, objection to processing, or transfer of information. Where processing is based on consent, you may withdraw that consent. Some rights are limited where information must be retained for legal obligations or legal claims. Requests may be made through our website contact form.

10. Complaints

Please contact us first so we can try to resolve any concern. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.

11. Cookies and external links

This site may use essential cookies needed for security and operation. If optional analytics or marketing technologies are introduced, the relevant consent controls and information will be provided. Links to third-party websites are governed by those organisations’ own privacy notices.

12. Changes to this notice

We may update this notice when our services, technology or legal obligations change. The latest version will be published on this page with its revision date.